BSNL Complaint Register Online & BSNL Customer Care Number 2023

Registering BSNL complaint 2023 through online platform. Bsnl broadband complaint. bsnl landline complaint

BSNL Complaint

The Bharat Sanchar Nigam Limited (BSNL) is a famous state-owned telecommunication company. The company is the biggest provider of telecommunication networks and internet services in India. BSNL headquarters are based in New Delhi, India, and solely owned by the Government of India since October 1st, 2000. The BSNL company provides different services to citizens all over India, including mobile voice and internet services.

It’s among the best wireline telecommunication in the country, servicing millions of people and having a significant market share of 60%. The company is the oldest with strong foundations tracing back from British India.

The BSNL company is keen to ensure all citizens get the right services without any limitations. However, few hiccups can arise where the company tries to rectify through free toll calls and online platforms. BSNL users with different complaints don’t have to worry about how to solve their issues. The company guides and addresses the problem without hesitation once the complaint is registered.

BSNL Complaint Portal

Services provided in the BSNL complaint portal

  • Activation and deactivation of services.
  • New changes in tariffs
  • Requesting a change in tariff.
  • Problems with the internet or communication flow.
  • Landline issue and broadband services.
  • BB ADSL modem link failure.
  • If the BB is out of order.
  • Disturbance on the BB line.
  • BB IPTV complaint 
  • Issue when purchasing/ repurchasing broadband.
  • Bb official page doesn’t open.
  • If the speed of the broadband is slow.
  • BB outlook configuration problems.
  • A virus issue in the BB.

The company has presented different toll-free numbers for citizens to call from anywhere in the country. Note in case you move from one state to another, the toll-free number changes connecting you to the current BSNL customer care number for help; however, there is the standard number for all Indian citizens 1800 180 1503. BSNL users can also use the number 198 dial number for a fast connection to the company. An IVRS system will help you solve specific issues though it takes some time. One needs to enter the options provided by the interactive voice response system.

BSNL Complaint Register Online

the company has a secure and direct portal for customers to launch their complaints. Here they can expect their problems to be addressed and receive response fast.

  1. Navigate to the official BSNL complaint portal link:
  2. On the homepage, go to the services tab and choose the kind of services you need.
    • Landline services
    • Bharat fiber
    • Broadband
    • WINGS services
    • BB Over Wifi BB
    • Over EPBAX
  3. Next enter the STD code as follows (Ex: -044)
  4. Now enter your landline number, here you have to key in the 6/7/8-digit landline number which is fixed line and the broadband fiber services.
  5. Recheck the numbers and select the complaint type from the list given on the page.
  6. Proceed to enter the captcha code on the space provided.
  7. Click the submit button to launch your complaint officially.
  8. The system will offer a complaint id on the screen, ensure to write it, or save it for future reference of the status check.
  9. The complaint applicant can check the status using an online method or call the customer care number of the status check.

BSNL Users Can Also Use The Toll-Free Number by Following the Following Steps:

Ensure to book a complaint using the given toll-free line:

  • 198
  • 1500
  • 1501
  • 1503
  1. The numbers are accessible at any of the BSNL phone devices.
  2. Give the system some time, and if nothing happens or problem does not solve as expected. You can call the higher authorities and register your grievance through the BSNL public grievance (PG) complaint website portal (or) .
  3. Enter the telecom circle or the state you’re located and fill all the required details such as contact number, name, address, and email address. 
  4. The BSNL authority will contact you back later to solve the grievance. However, you have to give a brief story about the complaint then submit through the portal.
  5. The system will send an OTP to the registered mobile number, keep it safe for reference and status check.

Note the BSNL support team is always ready to help with all the indicated steps and ways to contact the company. Users can be sure of the best services for the telecom provider. The portal and toll number have the English language as the primary language though it incorporates other languages. These help in understanding the customer’s needs and also helps the user understand the customer care officer easily. The numbers work round the clock, and no charges apply after calling the official toll numbers.

BSNL Customer Care Number

Service NameFrom BSNL Mobile (or) LandlineFrom other Telecom network operators
BSNL broadband helpline number1504+91 18003451504
Bsnl Landline complaint number1500+91 18003451500
bsnl mobile customer care number (GSM Postpaid / Prepaid)1503+91 18003451503
WLL / CDMA1502+91 18003451502
Enterprise Services ( MPLS, VPN, ILL, MNS, Bulk SMS, Dark Fibre, etc…)18004257007+91 18004257007
Leased Line Call Center1800-425-1957+91 18004251957
International Roaming Helpline+91 94340 24365+91 9434024365
bsnl customer care number

BSNL company utilizes the IVRS system to help customers solve problems without the need to wait for a support team. They can follow each step provided by the voice machine and address small issues. The system records the problem providing a solution in action by step procedure. It’s well modified to repeat in case the user didn’t follow a specific step.

BSNL Company Provides a Lot of Services, Both Telephone, and Mobile Services to its users as Follows:

  • BSNL mobile is the best service offering GSM network through the name cell one in India.
  • The mobile services are
  • Prepaid,
  • Postpaid,
  • Free phone services (FPH)
  • The Indian telephone card
  • Account card calling
  • Virtual private network
  • The tele-voting

these are just a few to mention on the mobile services, BSNL has the best internet production which works all over the country with millions of subscribers each day enjoying BSNL services. 

BSNL Mobile customer care number State Wise

State NameBSNL Mobile customer care number
Andaman and Nicobar Islands+91 9434024365
Andhra Pradesh (AP) customer care no+91 9440024365
Assam+91 9435024365
Bihar+91 9431024365, +91 9431224365
Chhattisgarh+91 9425201234, +91 9425201041
Chennai (Madras) customer care no+91 9444024365
Goa+91 9422024365
Gujarat+91 9426024365
Haryana+91 9416024365
Himachal Pradesh (HP)+91 9418024365
Jammu & Kashmir+91 9419024365
Jharkhand+91 9431124365
Karnataka customer care number+91 9448024365
Kolkata+91 9433024365
Kerala+91 9447024365
MTNL+91 9869012345
Madhya Pradesh (MP)+91 9425024365 (or) +91 9425124365
Maharashtra+91 9422024365
Odisha (orissa)+91 9437024365
Punjab customer care number+91 9417024365
Rajasthan+91 9414024365
Sikkim+91 9434024365
Telangana (TS)+91 9440024365
Tamilnadu (TN)+91 9443024365 (or) +91 9444024365
Uttar Pradesh East and West+91 9415024365
Uttaranchal customer care number+91 9412024365
West Bengal+91 9434024365
BSNL Mobile customer care number

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71 thoughts on “BSNL Complaint Register Online & BSNL Customer Care Number 2023”

  1. Hello sir kal se hamara network kuch nhi chal raha hai yaha tak ki ek sms bhi send nahi ho raha hai to aap jaldi se jaldi hame high speed network provide karo


  2. I knew that you are increased validity voucher value & decreased validity period.why? Before this i regularly recharge with 35rs validity voucher for 6 month. After that it is decreased & comes to 3 month.After that 1 month. Then all changed & validity voucher minimum value found 49rs & validity 30days. Few months back I found validity period changed to 20days.20days only?🤭 What to do? & every where i found worst bsnl network. Today i am suffering toomuch network problem. If network gone ,it will take minimum 4 to 5 days to come back. What to do? & You charging toomuch charges & you harrassing us giving/changing such type of validity voucher. Is it in rule? & Your customer care egent not talking lightly with us when we are going to reporting such type of problem. They are not transferring phone to senior also. They are not giving complaint no also. Why? Check all recharges including validity voucher. & Do necessary changes.

  3. Internet to kabhi v nhi chalta network v kabhi kabhi aata h Subah se network nahi hai meri paresani se bsnl ko Lena kuch nhi h de to maine diya h paise wo v 1 year k liye ab kya frk padta network rahe ya na rahe paise to chale gye…

  4. I am uaing this for around 7 yeara. But Comparing with other network, data usage is very poor. In an emergency purpose, if I enable the data means it’s not connecting.
    I am thinking that better network changing is a good option..

    • same issue here… and the irony is we are not even able to lodge a complaint anywhere. Is there any issue in Maharashtra

  5. Mera bsnl sim ka network roj chal jata hai aur saam ko hi aata hai din bhar paresan rahta hu network ke chalte

  6. My Champlin is my wifi not working last 1 weeks. Then I call bsnl distubuter he can’t respond I call many times then he switch off mobile. Bsnl staff very bed attitude. I don’t know why I pay every month money. Then why don’t give me good sarvice. Now I thinking I cancel bsnl contionson. Please take any action ur staff

  7. In Hagaribommana halli we facing network problem 2days not available network what can I do please solve the network problem in our area

  8. in my life i am seeing that using a fiber and getting 50.5 kb per second who what a network speed .
    please make sure that the network speed

  9. I am trying for customer Care no
    1503 for the past one month and no body is attending to calls except Their advertisement of Rs 2399 Plan. Getting bored.

    • Me too facing the same problem for the past week days.No one answer the calls Thinking of porting jio.Our family subscribes to 4 Bsnl Sims. It’s waste to continue with BSNL.No internet connection on mobile data.

  10. Worst network, worst customer service of India, they won’t receive any calls in customer service, they simply put it on hold to hear an irritating, lazy girls voice of recharging 2399, that too already closed offer in Jan 31 2022, I tried to reach them many times, but no use, after 17 minutes of waiting , I disconnected the call

  11. I was charged my Sim card 3g to 4g on 26th February, now I am unable to get mobile data tell me what to do? Whether my old plan is applied to this new sim card or not

  12. Very unfortunate to use BSNL post paid mobil.
    My father Mobil No. 9432577112.
    Name: Sridhardas Kar
    Using the above mention post paid number more than 10 years.
    Very recently using android mobile and unknowingly uses extend above Rupees 3000/- and paid the said amount aunto your cash counter and thereafter applied for higher plan and paid Rs 500/- accordingly for higher plan on 9th Feb 2022. Still now not upgrade and moreover again billing amount send to his mobile Rs1200 /- that also had been paid unto your office still outgoing facilities bar, reson best known to you and most unprofessionalism in your castomer care officers, not even ready to help existing customers properly. And there are no mail ID to loged complain and invalid inappropriate customer care number appearing and surprisingly after calling catomer care number briefing Amazone Prime facilities, ridiculous your systems
    Really disgusting
    Take immediate necessary action, my father suffering since on about 10 days for your unprofessional attitudes.

  13. The worst service i ever seen only network issue there will not b one week of raising the compain on network issue no sooner it will start again we should frequently b calling they won’t pick if they pick they say wait for 24 hrs i can’t wait cause i have my online classes and i can’t b standing out for attending my classes cause my legs pain and plus I can’t write wht maam is saying to write i don’t know what to say them

    • Very very bad service. We r recharge 198 rupees now but no use sms and calls not out going. What can we do please answer.

  14. Land Line Number 0361 2475420 is out of order. Complain was lodge but not respond. But sms is received the fault booked for your phone no. 0361 2475420 is set right.

  15. In December bsnl is enrolled many customers but why you adding more and more customer,I was saying that because you haven’t power to go give speed of older customers then why are you sold your sim. Stop selling your sim if you have power to give speed of 1 or 2mb/s then you sell your sim other wise don’t say lise to your customers. And also fix the problem of rain when there is slow rainfall or heavy then its network issue starts,so many problems of bsnl, who is the director of bsnl “” you have to leave your post “” because you don’t know who was eating all the money thats comes from customer and government also your highest speed is only only 20 to 50 kb/s In this speed we cant do anything and i broke 3 sim card of Bsnl and 4th is in my hand if you not want to loose your customers then solve the problem are as follows:-
    1. Active VolTe
    2. Rain problem
    3. Speed up ( with new towers and spectrum)
    4. Everywhere speed
    5. Unlock Hd voice calling
    Then your sell your sim card and enroll new customer
    Thanking you
    Your sadly customers
    Ayush Raj

  16. 28/12/2021 அன்று முதல் bsnl sim card activation panni bsnl sim card use panren.
    ஆனால் இதுவரைக்கும் எனக்கு (data) தரவு கிட்டைக்கவில்லை. நானும் ஒரு வாரமாக 1503 என்ற எண்ணிற்கு தொடர்பு கொண்டு புகார் அளித்தேன். மேலும் 1503 தொடர்பு கொண்டு பேசும்போது அதிகாரிகள் கூருவது 2மணி நேரத்தில் மற்றும் 3 நாட்களில் சரியாகிவிடும் என்று கூறியுள்ளார். ஆனால் 1 வாரமாக சரியாகவே இல்லை.
    Dear Customer,Thanks for calling BSNL Customer Care,Your complaint no- 2A30TN305085 has been Attended – BSNL. இதற்கு பலன் கிடைக்கவில்லை மற்றும் இந்த புகார் குறித்து என்னிடம் யாரும் தொடர்பு கொண்டு விசாரிக்கவே இல்லை. எனவே 1503 தொடர்பு கொண்டு இந்த புகாரின் நிலையை கேட்டேன் அதிகாரி சொன்னது இந்த புகார் close செய்யப்பட்டது என்று கூறியுள்ளார்.

  17. No one is picking up the phone 1503…
    I made a recharge of 5 months of unlimited calling and data.. and after 17 days it says you don’t have any balance to call. And neither the internet works.

  18. I have been giving complaints to bsnl executive by calling 1503 from my mobile number
    But I found that there are no proper working people in customer service they say only we are only here to take complaints but some are saying but not placing any complaints. It we ask twice they will tell customer is arguing and disconnect the call just for escaping

  19. my landline is not working from last six month and i have paid all bill on time
    please solve this problem

    • My internet isn’t working since 2 days neither my voice calls are clear. Please look after the issue because I’m facing many problems because of this

  20. My WiFi connection is cutting every 10 minutes.i gave complaint so many times. No action taken. I am very disappointed.

  21. @BSNLCorporate @DoT_India landline is not working again. What happened now. Is there any plan from.bsnl to keep landline closed for 20 days in a month @daljit singh

  22. My mobile number is 8808157191. Recharge is done but not internet connection. And my number is not connecting to the costumer service. Please solve my problem immediately.

  23. The worst services ever, I highly recommend everyone to change their broadband services, the customer care service provider will abruptly hang up on you, you will have to call thrice or more than that to get a complaint registered! I have been trying for weeks to get my broadband issues resolved nothing has happened till now.

    • I am resident of village Pachahar District pulwama jammu and kashmir I have never seen such a worst service by BSNL Though I opt the land line services of bsnl by owing to your phone by depositing rupees eight thousand at the time of installation since then I am on toe to restore my land line thrice in month . worst maintainence

  24. Worst services. Our landline goes dead for half a month each month. And ee have to follow up to get it rectified.
    Even the telephone exchange office at Tirumulgherry is worst in serving its cusotmers. The lady is always on her phone chatting or talking to uncles and aunts.
    Who is the right perosn to contact?
    Number 040 27862194

  25. Respected Sir,
    It is to inform you that, i am from Odisha. I want to raise my complain because my office land line fiber is not working properly for couple of days. This is my bsnl fibre phone number-06712957388. Please look into the matter properly which I shall highly ever grateful to you.

    • My net work is very Slow. I am getting only .26 or so
      Pl try to provided me maximum speed under my sheme I am Paying

  26. Horrible net service provided by Bsnl. Recharge fees collected, but net not provided. Without usage customer care informing that 9 gb has already been used. Just 3 hrs before, I.e. today. Recharge done

  27. My bsnl No 9304497009(ported) sim is showing error – DF A8’H, Default Error. I have tested this sim in other sets also. In all sets same error appears. What is this error?
    Is this sim required to be changed? Plz intimate.
    Vidya Sharma

  28. Bill dene ke baad bhi ek bhi call nhi kar paya.
    Asansol BSNL prisewa dene Me bifal.
    0341 2510024

  29. Sir my WIFI NO IS 0181-2610444 and it was not working from couple of months, fired complaint so many times but the problem still the same nobody cares , customercae not responding , very careless response , i used to disconnect the services of yours, very bad experience, please clear this mess as soon as possibele.

  30. Land line Phone surrendered on 01/12/2020, but till date Deposit Amount is not received. Please arrange for refunding the amount urgently.

  31. Landline noisy some time dead. Internet slow and intermittent network communication

  32. We are very much dissatisfied with the services by BSNL (Vadodara). Its almost 1and a half month since I lodged a complaint for my landline number 0265-2350840 being dead. Its really pathetic ,that complaints are not being attended in time . This is the third time that I am facing this problem. I think BSNL should shut down if it cannot give timely services.

  33. Dear Team BSNL, our landline number 020-26928124 is with broadband connection. Our landline and internet is off since more than 15 days. We have sent mails but nobody is responding to the mails. I want our connection to be started immediately cuz der is extreme delay happened and we lost more than half month period. If want to contact, please call me on 9881022533. I am very frustrated cuz of BSNL cuz not responding to the mails.

  34. Dear sir
    BSNL My landline Number is 04952271340 it is not inernet responding pls activate my inter net conection

  35. Dear sir,
    BSNL My Land line Number is 0217-2725757.It is not responding. Pls activate my land line as early as possible

  36. Bsnl problem not working out of coverage 1 week in information complaint problem all village Jambhali talk wai dist Satara in maharashtra

  37. Dear sir, I am babu krishankutty staying at mumbai.My parents are at ambalapuzha kerala alapuzha dist.I have no other options to contact my parents except the BSNL land line.My Land line Number is 0477 2270272.It is not responding. Pls activate my land line as early as possible

  38. i need to port my no but bsnl cce not responding not even messasge is sending on 1900 for porting,,, anyone know how i get it

  39. complaint karne per Koi response nahin diya jata hai complaint karne ke liye 1503 din par call karte hain to Koi cal uthata hi Nahin Raha to number Tod Kar Ke fek Dena Padega

  40. My internet network is 2G from last 2 month continue trying to talk with customer care but not getting it i had registered complaint few weeks regarding this problem but query not resolved till now

  41. My wifi is very Slow. I am getting only .26 or so
    Pl try to provided me maximum speed under my sheme I am Paying


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